NHTSA Complaint #11560693 — 2020 FORD ESCAPE

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11560693
Vehicle 2020 FORD ESCAPE
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

Driver side door suddenly began making loud creaking and popping noise when opening and closing. The driver side window also will not let all the way down since the noises started. Took it to the Ford dealership advised it was the door check assembly that was broke and they order the part. Took it to a 3rd party to have it put on and they advised that there was a failure with the spot welds in the check arm bracket on the the front door. Bracket has pulled out of the front driver's side door. Also advised this is why the window will only let down a little bit. Call the dealership and they advised that the door panel was not taken off so they would of not been able to see the spot welds provided Ford Company# called and stated that they was not a warranty on the vehicle and that there was nothing they could do at this time and provided case# CXH01214372. The cheapest estimate I have received so far to fix this issue is approximately 2,200.00 which I do not have please issue a recall on this issue

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