NHTSA Complaint #11560551 — 2018 JEEP GRAND CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11560551
Vehicle	2018 JEEP GRAND CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	March 23, 2023
Date Filed	December 17, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

UConnect navigation system shows current location as West Virginia but vehicle is in Missouri. If attempted to use or refer to onboard compass associated with system would result in significant driving direction/location mis-information. Software is current up to date for system; system is currently inoperable in this condition. Prior to this however navigation and compass were working correctly. Review of numerous Jeep online forums shows this navigation system failure to be quite common and likely requires complete radio/information system replacement. Why has no recall been issued?

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