NHTSA Complaint #11560538 — 2021 TESLA MODEL S

The suspension is very stiff and to the point when the smallest of pot holes, road bumps, or going over the road divider marker sends the shock to the body of the passenger. My family complaints of neck pain after a short ride. I live in San Jose, CA. I drive with the comfort mode with the soft ride setting for the suspension. This deep discomfort, pronounced for rear passengers is also increasingly deteriorating. Tesla inspected my car on Sept 8, 2023 - partially fixed the suspension noise. No change to the ride stiffness causing deep discomfort to passengers. Tesla inspected my car on Nov 8, 2023 for the same issue. No resolution. Tesla inspected my car on Dec 17, 2023 for the same issue. No resultion. I was told by Tesla technician who drove with me, that the ride is stiff, however, there are no fixes currently. A change to the setting and / or suspension will happen if there is a volume of complaints. Initially, the suspension had sound issues and frequent cranking. Tesla fixed it partially. However, this did not resolve the stiff suspension. I went to the Tesla dealership three times, each of the times, Tesla toggled with the settings but not avail. Tesla now claims that the suspension is what it is, any relief has to come from NHTSA or I have to sell my car.