NHTSA Complaint #11560337 — 2020 KIA SOUL

The contact owns a 2020 Kia Soul. The contact received notification of NHTSA Campaign Number: 21V259000 (Engine) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 35 MPH, the vehicle lost motive power. The contact depressed the accelerator pedal, and the vehicle failed to respond. The contact stated that the vehicle stalled and coasted to a stop. The contact stated no warning light was illuminated. The contact had the vehicle towed to the residence and then towed to a dealer. The dealer diagnosed the vehicle and determined that the engine needed to be replaced. The contact was informed by the dealer that the vehicle failed to qualify for the recall. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 76,000. Parts distribution disconnect.