NHTSA Complaint #11560108 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11560108
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	December 11, 2023
Date Filed	December 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

Unfortunately, the PTU (power transfer unit) needs to be replaced in my vehicle. Jeep previously issued a recall for this same part for 25,000 + similar vehicles with the same part due to it being defective. My vehicle was not included in the recall. I have been advised by both a Jeep dealership and an independent licensed technician to not drive the vehicle as if it completely fails the transmission will get stuck in neutral and not even be able to be parked safely. Due to numerous ongoing issues with this part, it is currently on national back-order with over 4500 units on back-order. There is no ETA on when there will be availability of the part. I did contact the Jeep 800 customer service number and was denied any assistance. I am now having to pay $250/week to rent a vehicle and cannot get the Jeep repaired.

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