NHTSA Complaint #11560066 — 2015 JEEP GRAND CHEROKEE

While returning home from vacation, the high pressure fuel pump on my vehicle failed. This happened while in heavy traffic traveling 70mph on I-95. This incident left myself, my husband, and my four month old infant at the time stranded on the I-95 shoulder in 90 degree heat for three hours. My husband was barely able to maneuver the vehicle to the shoulder after all power was lost and the car was billowing smoke. The problem was confirmed by the dealer. The dealer inspected and replaced the high pressure fuel pump and other fuel system components four months later but failed to inspect other engine components for damage related to the high pressure fuel pump failing. Because of the lack of thorough inspection, when the service person at the dealer started the engine again, the engine completely failed. The dealer and Jeep are refusing to honor the recall and repair my engine due to a recalled item failing. Prior to the high pressure fuel pump imploding and ripping shrapnel through the entire fuel system and engine, a yellow check engine light came on. While trying to find a safe place to pull over while traveling 70mph in heavy traffic on I-95, diesel began pouring out of the bottom of the vehicle, smoke started billowing out of the engine, a handful of warning lights flashed across the screen, and all power was lost to the car. This happened in less than approximately 5mins/10miles from the yellow check engine light initially appearing. Prior to this incident, there were no sounds or warning signs that there was something internally wrong with the engine.