NHTSA Complaint #11559450 — 2017 TESLA MODEL S

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11559450
Vehicle	2017 TESLA MODEL S
Component	VISIBILITY/WIPER
Date of Incident	December 8, 2023
Date Filed	December 11, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

After the latest software update, the intermittent settings on the windshield wipers no longer work. At 10:15am on December 11, the Tesla Service group confirmed in a message that this is a known firmware characteristic. There is no ETA on a new firmware update to correct the issue. There notice states that it is an issue with the auto wiper feature, but the wiper does not work in manual mode either. Initially, they stated that they could inspect the car in a few days. Now they have pushed my appointment 2+ weeks.

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