NHTSA Complaint #11682696 — 2017 TESLA MODEL S

Tesla originally confirmed issues with the MCU1 system in my vehicle and upgraded it to MCU2. I Paid $1,599 for the repair/upgrade. Since then, the center screen has continued shutting off while driving. When this happens, the instrument cluster and controls go dark, I cannot see my speed, use the blinkers to signal, operate the AC/defroster, or access other critical vehicle functions. This has occurred multiple times on highways, including US-22 in New Jersey, which created serious danger because I could not monitor speed or signal properly. Although Tesla addressed the MCU1 problem by upgrading me to MCU2, they told me afterward the vehicle was still “safe to drive,” despite the failures continuing. I believe this is unsafe because I lose visibility of all driving information and access to basic controls. Tesla now refuses to repair these ongoing problems. After I raised complaints about the severity of the issue, I was dismissed and mocked for my speech disability during phone calls, and Tesla placed me on a service restriction. As a result, I am unable to obtain further repairs for this safety defect. I am afraid to drive the car. No Adaptive Cruise Control, Automatic Emergency Braking, Blind Spot Warning, Forward Collision Warning, Lane Departure Warning, Lane Keeping Assistance, Parking Collision Warning, or Rear Cross Traffic Warning features were involved in this failure.