NHTSA Complaint #11559389 — 2021 FORD F-150

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11559389
Vehicle 2021 FORD F-150
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AR

Consumer Description

--Exhaust leak, at left first band clamp downstream from catalyst --Safety is of immediate concern due to exhaust leak directly under driver seat --Local Ford dealership service dept did not fix leak --Exhaust leak was inspected and reported to local Ford dealer service dept- NOT fixed On 20 November 2023, I purchased a 2021 Ford F-150 XL, VIN: [XXX] , from Crain Ford of Jacksonville, Arkansas, 1800 School Drive, Jacksonville, Arkansas 72076. Phone 501-436-4981. After driving the vehicle for a day, I noticed a fluid leak on my garage floor under the vehicle’s engine area. On 21 November 2023, I took the vehicle to the dealership, which I bought the truck from, Crain Ford or Jacksonville, AR. They inspected the underside and found no leaks and suggested I just keep an eye out for any fluid leaks. The next week I kept watching for leaks, and each day I saw what appeared to be a fluid leak of some type or fluid on the floor of my garage. On 27 November 2023, I took the vehicle back t o the same dealership, Crain Ford, and I showed them a video of the leak I discovered. The video can be viewed at: [XXX] As the video shows, upon cold startup of the vehicle, you can see water leaking from the band clamp on the exhaust system just below the left catalyst. I fully understand that the fluid is water and is a byproduct of the combustion system and is normal. That is NOT the problem, the problem is, if water can leak out at the band clamp on the exhaust system, as shown, then so can deadly exhaust fumes right under the driver area. I showed the video to the Ford service dept foreman and he had a technician check the exhaust and assured me that the band clamps were at factory spec torque and they could smell or observe no leaks. I took the vehicle home. The next morning, there is still a deadly exhaust leak occurring at the band clamp on the exhaust pipe as I can see water dripping out, just as the first video showed INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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