NHTSA Complaint #11559064 — 2018 FORD ECOSPORT

The vehicle had an intense loss of power and slowed down to a few miles per hour even with the gas pedal pushed down all the way. This put us in harms way until we could get out of the way of moving traffic. In a parking lot, the vehicle stopped and would not start. The engine light came on briefly before the event. The vehicle was towed to the dealer. The service department indicated that the engine was bad and a new one would be needed. The vehicle was held by the service department for about a month until another engine became available. The failed engine was then replaced. The service documentation indicated that there was debris in the failed engine. Due to the extended warranty in place, only the $100 deductible fee was paid. While we are grateful that we did not have to pay the full price for the repair, our main concern is the sudden failure of the engine.