NHTSA Complaint #11558632 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11558632
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	October 9, 2023
Date Filed	December 5, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NM

Consumer Description

Right front passenger door weld has failed as confirmed by Ford dealership. Car has 84,000 miles on it and is not eligible for warranty. Ford does not do body work and suggested it be taken to a body shop. Took to a body shop and they confirmed the weld has failed. Door can hardly be opened and when it does it sounds like broken metal from within. Cost to fix it was $1200. Found this out in October 2023. To date Ford has issued no recall even though there has been well over 300,000 complaints. Is there anyway we can do?

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