NHTSA Complaint #11558448 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11558448
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	November 30, 2023
Date Filed	December 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

Driver side door is making a click click sound when opening the door. Doing some research it seems the problem is that the hinge is broken and will continue to get worse. I have to go from the passenger side to get in and out or slightly open the driver door to get in and out.I also noticed that my power window doesn't go all the way down starting today 12/04/2023. I believe this is due to the door hinge problem. I hope this get a recall soon as I'm taking it to the dealership as I use the car everyday. I don't have thousands of dollars for a door replacement and not sure if this will go through my insurance if it's extremely expensive for nothing that I did wrong besides opening my door.

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