NHTSA Complaint #11558413 — 2017 CHEVROLET VOLT

The contact owns a 2017 Chevrolet Volt. The contact stated that the vehicle failed to start up after multiple attempts. Due to the failure, the vehicle was towed to a local dealer where the mechanic informed the contact that the 12-volt battery needed to be replaced. After the battery was replaced, the contact stated while driving 65 MPH, the Propulsion Power reduced message was displayed. The vehicle was towed to AutoNation Chevrolet West Colonial (3707 W Colonial Dr, Orlando, FL 32808) where the contact was informed that the battery had failed for a second time within two weeks and needed to be replaced. After the second 12-volt battery replacement, the vehicle started making an abnormal cranking sound while the vehicle independently surged and then lost power. The contact stated that an unknown power failure message was displayed on the instrument panel. The contact drove the vehicle to another dealer, AutoNation Chevrolet Airport (5600 Lee Vista Blvd, Orlando, FL 32812) but the vehicle was later towed back to the original local dealer. The contact was then informed that the vehicle had a defective EGR (Exhaust Gas Recirculation) valve. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 60,000.