NHTSA Complaint #11557910 — 2019 FORD ECOSPORT

While driving, the vehicle displayed "Low Oil Pressure, Stop Engine" and we experienced a loss in power. Luckily, we were near our home at the time. We were traveling at approximately 65mph on a busy highway and the vehicle lurched as if it were going into a power-limited mode. We were able to get off of the roadway safely, but we were lucky in doing so. After dodging traffic and getting to a safe location, the vehicle was towed to a local Ford dealership. Upon inspection, they advised that the oil pump/belt/belt tensioner had gone out. This had caused a number of other issues within the engine (timing, bearings, etc) and the entire engine would have to be replaced in reference to SSM 49918. Researching online, there appears to be a large number of drivers experiencing the same issue with a failed oil pump that leads to a failed engine, some of which have seized completely while traveling. Luckily, ours did not seize completely, but the vehicle did drop drastically in power, causing other vehicles to swerve to miss us as we had an uncontrollable loss in speed. The vehicle is currently at the Ford dealership still as I call around to get additional quotes for repair. Ford estimates the cost of repair to be approximately $8,700. Ford customer service also refused any financial assistance due to our "CLV Score" not being "high enough", even though this is a known issue with this engine specifically. When I asked for a copy of the repair order for the quoted repairs from the Ford dealership, they provided me with a repair order with no diagnosis, quote, estimate, or any other information regarding the repairs needed. All information has been by phone with no written documentation on the issue from the service department.