NHTSA Complaint #11557813 — 2014 BMW X5

The contact owns a 2014 BMW X5. The contact stated while driving approximately 55 MPH, the vehicle started shaking violently and vibrated abnormally. The message "Power Train Malfunction" was displayed. The vehicle was later towed to the local dealer who diagnosed that the high-pressure fuel pump had failed, and metal shavings were discovered inside the fuel system and the engine. The contact was advised that the engine and fuel system needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was offered. The contact was informed that the VIN was not included in NHTSA Campaign Number: 21V586000 (Fuel System, Diesel). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was 111,000.