NHTSA Complaint #11553378 — 2014 BMW X5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11553378
Vehicle	2014 BMW X5
Component	ENGINE
Date of Incident	October 21, 2023
Date Filed	November 3, 2023
Mileage	176,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

The contact owns a 2014 BMW X5. The contact stated while driving 5 MPH, the accelerator pedal was depressed, and the vehicle failed to respond. The contact pulled to the side of the road. No warning light was illuminated. The vehicle was towed to a dealer to be diagnosed. The contact was informed that the failure was due to a faulty high-pressure fuel pump which caused the timing chain to freeze. The manufacturer was made aware of the failure and advised the contact to reach out to the dealer for assistance. The contact referenced NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) however, the VIN was not included. The failure mileage was approximately 176,000.

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