NHTSA Complaint #11517497 — 2014 BMW X5

The contact owns a 2014 BMW X5. The contact stated while driving 75 MPH, the vehicle stalled and shifted into neutral(N) independently. There was no warning light illuminated. The contact was able to veer to the side of the road. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic, where it was diagnosed that the high-pressure fuel pump was defective. The vehicle was then towed to the dealer, where it was diagnosed that the entire fuel system needed to be replaced due to the intrusion of metal fragments into the fueling system. The dealer charged a repair fee and informed the contact that the vehicle could not be repaired under NHTSA Campaign Number: 21V586000 (Fuel System, Diesel) as the VIN was not included. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 65,000.