NHTSA Complaint #11557614 — 2013 FORD FOCUS

The contact owns a 2013 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled. The contact's daughter turned off and restarted the vehicle. The contact's daughter heard an abnormal sound coming from the transmission and turned off the vehicle. The vehicle was towed to the residence. The contact stated that after the vehicle was towed to his residence, he started the vehicle and heard abnormal sounds coming from the transmission. The contact heard an abnormal opening and closing sound. The vehicle was towed to the dealer. The diagnostic fee was not paid, and the contact was not provided information related to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact that the repair was not eligible under a Customer Satisfaction Program related to a transmission replacement. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 200,000.