NHTSA Complaint #11557552 — 2020 JEEP GRAND CHEROKEE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11557552
Vehicle 2020 JEEP GRAND CHEROKEE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

My Jeep is a 2020, and I recently bought it last June as a certified preowned vehicle from a Jeep dealership. I was having electrical and fuse problems when my moon roof on the vehicle stopped working. Recently driving home at night, I lost all lights on the vehicle. Headlight, high beams, brake lights and turn signals, the lights do not work on the vehicle and I was driving in the complete dark. My gas tank also was having issues and it does not allow me to fill the tank because it thinks it is always “full” even though it is not. I brought the vehicle to the dealership and they stayed I have a completely fried computer system as well as the vent tube on my gas tank is “clogged” and the entire gas tank needs to be replaced. I have owned the car for less than a year and a half, it is only three years old and the warranty JUST expired. There is no way a vehicle with only 32,000 miles has a completely failed computer system along with needs a full gas tank replacement. They are stating to fix the safety issue it is $2700. The manufacturer is taking zero responsibility. Roughly 6 months before I took it to them because I was having fuse issues.

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