NHTSA Complaint #11557220 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that a popping noise was present when opening and closing the front driver's door, and the door was difficult to close securely. In addition, the front driver's window failed to roll down completely. The vehicle was taken to the local dealer who diagnosed that the door check arm bracket welding was faulty and needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 59,200.