NHTSA Complaint #11557099 — 2017 KIA SOUL

My daughter's car 2017 Kia Soul (with low milage) suddenly went into limp mode with no previous warning lights. No indication whatsoever of any issues. It just suddenly shut down. This happened on a freeway overpass in Dallas when traffic was moving at 70mph. All of the sudden, my daughter's car began to slow down dramatically and wouldn't speed back up. Freeway overpasses in Dallas are many, many stories above ground level, and traffic backed up behind her. This could have easily caused a catastrophic accident, but thankfully, she was able to limp off of the highway unscathed. Then my [XXX] daughter had to sit in her car on the side of a highway for hours until we could get her help. The problem? Kia's known, but ignored issue of burning oil. Despite her car being within the window of the oil change mileage, her car had burned through the oil on her trip home from college and was dangerously low. There was no warning that it was low until the car suddenly went into limp mode. Not only should Kia be responsible for fixing the manufacturing flaw for consumers that they are harming, they should be investigated for causing safety hazards on our roads. While my daughter is unharmed, this could have easily caused a huge accident and there are thousands of cars like hers burning oil unexpectedly and suddenly shutting down. The government needs to help as consumers do not have enough power. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)