NHTSA Complaint #11556986 — 2016 FORD EDGE

ENGINE issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number 11556986
Vehicle 2016 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NE

Consumer Description

My 2016 Ford Edge equipped with a 2.0L EcoBoost engine had coolant leak into the engine cylinders and my check engine light came on. Upon contacting Ford, they said it happens and I should be fine to take a 1,046-mile road trip to Colorado and back home. I then had my hometown mechanic look at the problem and he said I had a P0304 problem and that I need to stop driving the car immediately. He printed off the Technical Service Bulletin dated 06/26/2019. He said if I drove it, it would overheat and potentially catch fire. I immediately drove it to the Ford dealership I purchased this car from and after checking they said I needed a new engine, and I would pay approximately $4,700.00 right before the holidays. I rented a car for my trip and when I returned, I called the dealership on 11/14/23 and told them to put the new engine in as I can't afford this expense or another vehicle. The bill amounted to $5,955.80 and the difference the dealership said they would bill to Ford, and they would get reimbursed, but I had to pay $4,700.00. This was not on my radar, budget or understanding as the defect was known since 2019 and I had this car in to my Ford dealership for maintenance many times after this and not one word was mentioned about this faulty engine design. I am single mother with no child support. Shame on Ford!

Related Complaints for the 2016 FORD EDGE

Other ENGINE Complaints

#11719676 My vehicle is having an internal coolant leak inside the engine, which is a known issue with this 2.0 eco-boost. Symp...
#11719604 Coolant leak with coolant intrusion into cylinder 2. This problem was reproduced by the dealer and we had to have a n...
#11713457 Vehicle Information: Year/Make/Model: 2016 Ford Edge SE Engine: 2.0L EcoBoost Mileage at Failure: ~79,000...
#11713490 Coolant intrusion into 2 and 3 cylinder, only 80,000 miles and the vehicle has been maintained religiously and we hav...
#11707464 The contact owned a 2016 Ford Edge. The contact stated that while driving at 70 MPH, the check engine warning light i...

Recent Complaints for the 2016 FORD EDGE

#11718384 BACK OVER PREVENTION: WARNINGS There has been safety recall for six months with no updates or fix. The fix is simple but they are not implementing i...
#11718625 FUEL/PROPULSION SYSTEM We keep replacing the purge valve solenoid. There was a recall in 2021 but 2025 and now we have to change it within a...
#11718384 SERVICE BRAKES There has been safety recall for six months with no updates or fix. The fix is simple but they are not implementing i...
#11718554 SERVICE BRAKES, HYDRAULIC See attached document for complaint. I am writing regarding an issue I am having getting a refund for something I pa...
#11717663 SERVICE BRAKES, HYDRAULIC The contact owns a 2016 Ford Escape. The contact was informed at a State Inspection that the VIN was included in NHTS...
Check any vehicle history by VIN - Free vehicle history report