NHTSA Complaint #11556331 — 2014 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM

Complaint Details

ODI Number	11556331
Vehicle	2014 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM
Date of Incident	July 1, 2017
Date Filed	November 21, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

While using cruise control and traveling at a speed of approximately 70 miles per hour on the highway, my car accelerated on its own and ai had I had to hit the brakes. I was thankfully able to slow it down, to which the entire car shuts down. The vehicle completely shut off and would not start. I had to have it towed to Jeep and they told me it was not one, but BOTH fuel pumps had failed. They charged me over $1700.00. There is currently a recall for this very issue and Jeep made no attempt to fix it. I had no idea there was even a recall for this until now and this happened a few years ago.

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