NHTSA Complaint #11700822 — 2014 JEEP GRAND CHEROKEE

The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the low power voltage and several unknown warning lights illuminated and went off. In addition, the red battery warning light remained illuminated. The vehicle was driven to the nearest parking lot and the vehicle was turned off. The contact stated that a nearby driver attempted to jumpstart the vehicle. The contact stated that while the nearby driver attempted to jumpstart the vehicle; however, the vehicle failed to start. In addition, the contact inspected the vehicle and stated that the alternator appeared to be completely inoperable. The vehicle was towed to the residence. The contact purchased a new alternator and installed the new alternator. The contact stated that while attempting to start the vehicle, the vehicle started. The contact stated that immediately after the replacement of the alternator, the new alternator started to burn out. The contact referenced NHTSA Campaign Number: 17V435000 (Electrical System); however, the VIN was not associated. The dealer was made aware of the failure but did not assist. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 164,334.