NHTSA Complaint #11555901 — 2019 HONDA PILOT

2019 Honda Pilot EX-L with 52K current miles. Very jerky and rough transmission gear shifts from 1st to 2nd especially noticible on the upshift. It shakes the whole car to the point driver and passengers are startled. It does not happen all the time, but when it does occur, the car must be pulled over, the engine turned off and restarted to make the problem go away, which might indicate that it is a programming/electronic issue. If the car is not restarted, the problem persists. Started noticing this problem around the 37K miles, but got worse and more often to the point at 38K the car was taken to a Honda dealer to address the problem. The dealer suggested a transmission fluid replacement, and it was done at my cost. The problem has now returned at 52K current miles. It took two restarts to stop the jerking this time. The transmission fluid was checked upon return to my home and it is still good, red in color, not black. This is a serious and reoccurring problem which needs to be addressed as soon as possible. If the transmission breaks down during driving, it might cause a crash and resulting injuries. Thank you.