NHTSA Complaint #11555797 — 2019 TESLA MODEL 3

Automatic windshield wipers have not worked since a firmware update several months ago. Unfortunately, the touchscreen controls for the wipers are not easily accessible and that makes it difficult to control them while driving. Drivers are required to take their eyes off the road to adjust the wipers. Making matters worse, the buttons are small, low contrast, and difficult to press while the car is in motion. These touchscreen controls are the only method for operating wipers. Do to the way the controls work, automatic wipers are a necessity for safe driving in bad weather. I live in an area with frequent rain so this is a serious issue. I have reported the issue to Tesla at least twice and they continue to say it is a “known firmware characteristic” with no ETA for a fix.