NHTSA Complaint #11555516 — 2021 MERCEDES-BENZ GLE 350

The contact owns a 2021 Mercedes-Benz GLE350. The contact stated that the infotainment screen had gone blank and had failed to operate as needed. Due to the failure, the back-up camera failed to operate while the vehicle was in reverse(R). The vehicle was taken to a dealer and the contact was informed that an unknown liquid had spilled on the electrical unit connected to the infotainment screen. The manufacturer was notified of the failure and denied the contact’s claim to have the vehicle serviced under warranty. The vehicle was not repaired. The failure mileage was approximately 35,000.