NHTSA Complaint #11555120 — 2019 FORD ECOSPORT

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11555120
Vehicle 2019 FORD ECOSPORT
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I had my 2019 Ford Ecosport serviced to have a new battery and brakes installed on it by my local Ford dealership. Approximately 5 days after I picked it up from the dealership, I was on my way to work and driving down I-75 (going approximately 70 mph). I received a sudden notification on my dash that I had low oil engine pressure. I made my way over to the right lane, and started to slow down so I could pull over. I made it to about 30 MPH when my car turned off, my brakes locked, and my steering wheel locked. I had to push with excessive force on the brakes to completely stop the vehicle, and pull with excessive force to make it turn off to pull over. I checked the oil, and it was not low. So, I had it towed to the dealership. Here they told me that a belt had slipped in my engine and caused significant bearing damage. The base estimate that I was given for repairs was 9,000 dollars, and that if my car was manufactured less than a month sooner that these repairs may have been covered by Ford because it is a known issue with this make and model car. I was very concerned that I would not be able to stop my car safely on the highway and now I don't see how I can pay for the repairs.

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