NHTSA Complaint #11555106 — 2023 RIVIAN R1S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11555106
Vehicle	2023 RIVIAN R1S
Component	ELECTRICAL SYSTEM
Date of Incident	November 13, 2023
Date Filed	November 14, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

OTA update 2023.42 failed to install and left car without working screens, the only way to really manage the vehicle's settings. No formal communication until mid-afternoon next day, approximately 16+ hours after problem became known. Rivian stating vehicle can be driven without speedometer and working systems.

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