NHTSA Complaint #11554886 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11554886
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	September 1, 2023
Date Filed	November 13, 2023
Mileage	141,328 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

Second time the catalytic converter has failed on a 2016 Kia Soul. The vehicle has had all of the recall items installed and still the catalytic converter has failed. Vehicle experienced a sudden loss of power followed by a P0420 error code. After scheduling an service inspection (5 weeks out was the soonest appointment available), it was determined the catalytic converter had failed again (It was replaced under warranty about 45,000 miles ago). I have called KIA repeatedly for over a month now to get a warranty approval but it is still under "management review". I have talked to several people at Kia corporate with no results. I have been forward to the supervisor's email twice but they will not call me back.

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