NHTSA Complaint #11554668 — 2023 MAZDA CX-50

SUSPENSION issue reported to NHTSA

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Crash

Complaint Details

ODI Number 11554668
Vehicle 2023 MAZDA CX-50
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash Yes
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

My ball joint failed on my brand new 4 month old vehicle at mile 2077. You absolutely have the ability to inspect it if you would like. This caused a MAJOR safety issue to both me and people around me as I lost complete control of my vehicle. Luckily, no one was injured. I believe this is an independent claim thus far on a CX-50. Mazda claims they had it inspected but I never saw anything in writing but I did have a damage adjuster of my insurance checked it out. I was stated my an independent mechanic and a tow truck driver that I did not cause this and something failed. Mazda also claims the district manager has looked at the vehicle and they don’t know how or what happened but they do not claim responsibility even though my car is covered in warranty. There were no warning lights or anything that told me this was going to happen, when my control arm popped off it veered me into a curb and blew my tire, losing control of the car, and skidding to a stop across an intersection

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