NHTSA Complaint #11554484 — 2016 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11554484
Vehicle	2016 FORD EDGE
Component	ENGINE
Date of Incident	August 14, 2023
Date Filed	November 10, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I own a 2016 Ford Edge SEL AWD Ecoboost with all of the symptoms of the TSB that Ford released on June 9, 2022 (2.0L EcoBoost - Coolant In Cylinders, White Exhaust Smoke And/Or Illuminated MIL). I brought it for service at Palm Springs Ford in September and received a very large estimate (approx $13,000) to replace the engine, motor and transmission mounts, etc. This is not something that I had expected nor can afford at this time. I see no recall available for this issue. The vehicle is seven (7) years old with 75,932.4 miles and I cannot imagine that coolant leaks and engine failures are a normal feature for a car of this age and with this mileage. I planned to drive this car for several more years and I am disappointed in Ford’s lack of quality control/assurance.

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