NHTSA Complaint #11554149 — 2019 CHEVROLET EQUINOX

I bought my 2019 Chevrolet Equinox brand new from Chevrolet dealership. I was driving to pick up passengers. As I drove on too the customers property I pick up my passenger in a wooded area I had to drive up a steep hill. Then I backed up into the next drive path, as I was making my turn to go forward to leave, I tried to backup to make a clear turn but my reverse gave out on me. Something got lodged under my vehicle as I was going forward I got stuck in a ditch on there property. I called me wife and she came to pick me up, I contacted my insurance to request a tow truck and waited 45 minutes but no one showed up. Two of the customer neighbor pulled me out using their tow strap attacked to their 4×4 truck.