NHTSA Complaint #11554021 — 2017 RAM 2500

The contact owns a 2017 Ram 2500. The contact stated while driving at undisclosed speeds, the vehicle was not aligned. The steering wheel was upside down. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who stated they would have to break the welds. The mechanic declined to repair the vehicle. The contact called the local dealer, who stated that they would break the welds and reweld the drag link. The vehicle was not repaired. The manufacturer was contacted, who opened a case and informed her the coverage had expired. The failure mileage was approximately 60,000.