NHTSA Complaint #11553949 — 2016 FORD EDGE

I had my vehicle serviced (oil change, tire rotation, fluid levels topped off) before we took a trip to Florida from Massachusetts. On the way home from the trip we experienced no heat in our vehicle so we had the vehicle checked out thinking maybe the thermostat needed replacing. Instead the repair shop found the coolant level down by over 1 gallon. They performed a pressure check for leaks and found none. They informed me that there was a for the 2016 Ford Edge. We found an article on line that stated TSB [XXX] superseded TSB [XXX]. I then went to my Ford Dealer to explain the issue that we experienced the issues associated with that TSB and they informed me that my vehicle had no recalls. Ford informed me that it depended on build dates which seems odd when the issue covers several years of this make and model how can it come down to a single date. We got no warning lights lights just the white smoke from the exhaust as well as the loss of a lot of coolant. Looking for direction on how to proceed, I feel this should be covered by Ford because of the numerous issues reported as well as low mileage for the 7 year old vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)