NHTSA Complaint #11553813 — 2018 FORD ECOSPORT

Urgent Complaint - Engine Failure Issue in 2018 Ford EcoSport I am writing to bring to your attention a critical safety concern regarding the engine failure in my 2018 Ford Eco Sport. This incident not only endangered the lives of my wife and daughter but also highlights a pervasive issue that appears to be affecting a significant number of vehicles. On 10/28/2023, my wife and daughter were driving on the freeway when the engine began to sputter and ultimately shut down. Simultaneously, an oil light illuminated, indicating a catastrophic engine failure was imminent. They narrowly managed to reach a safe location at the airport before the car completely ceased functioning. This situation posed a severe threat to their safety, especially considering the high-speed freeway conditions. Upon inspection by a certified Ford dealership, it was confirmed that the engine experienced a critical failure. This dealership also conveyed that such failures have been observed in numerous vehicles of the same make and model due to a belt-related issue. It is disconcerting to learn that Ford has introduced an updated engine design post-2018, which implies an acknowledgment of this inherent flaw. Regrettably, our vehicle is no longer under warranty, leaving us with the substantial financial burden of replacing the engine. It is deeply unjust that we, as consumers, should bear the expense for a systemic manufacturing defect that has affected countless individuals. I implore you to investigate this matter thoroughly and take appropriate action to rectify the situation. It is imperative that Ford assumes responsibility for the faulty engine in our 2018 model, as well as in all affected vehicles, by initiating a recall or offering financial assistance for repairs. I appreciate your prompt attention to this urgent matter and trust that you will prioritize the safety and well-being of consumers who have placed their trust in Ford's products.