NHTSA Complaint #11553297 — 2023 VOLKSWAGEN ID.4

Optical Windshield Distortion The distortion is noticeable on the drivers and passenger sides of the windshield where it meets the vertical frames of the body. They are approximately 2-3 inches wide running the full vertical length. The distortion is clearly visible in full light, affecting peripheral vision of approaching vehicle movement or other passing external sources of glare day and night. They are not visible when the windshield is in shade. The dealership affirmed the malady and submitted a warranty claim to VW regarding the material defect (07/20/23). It was authorized and the windshield was replaced (10/27/23). The replacement windshield has visible distortion as well; affirmed again by dealership service staff. The 2nd warranty claim was denied by Volkswagen. Their reason, related by the dealership service staff, "was that all windshields have distortion". The dealership would not supply documentation when requested. This is clearly a material defect that poses a safety concern under all driving conditions. Verification of this claim can be seen on this vehicle or the dealerships demonstration unit(s) as well as a supportive review of similar incidents at ID4 owner websites such as [XXX] ). INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)