NHTSA Complaint #11552369 — 2019 MAZDA CX-5
SEATS issue reported to NHTSA
Crash 2 Injuries
Complaint Details
| ODI Number | 11552369 |
| Vehicle | 2019 MAZDA CX-5 |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | Yes |
| Fire | No |
| Injuries | 2 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NE |
Consumer Description
We were at a stop light and we were rear ended by a Lexus SUV. We're assuming she was going 45mph + but we're not too sure yet. I couldn't figure out why myself, the drive of the car that was hit, had such a horrendous neck ache after being hit. I turned around & saw that my headrest had been completely ripped out of the seat itself, providing no support for my head and/or neck on impact. I can't find any information of if this is on purpose, as a safety feature, or if the headrest failed.
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REAR PASSENGER SEAT REST BEHIND DRIVER SEAT IS RATTLING AND DOES NOT LOCK TIGHT. THIS HAPPENS WHEN PASSENGER IS SEATED.
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