NHTSA Complaint #11552352 — 2005 SUBARU OUTBACK

Vehicle brakes failed while driving, the brake pedal went to the floor and almost caused a serious car accident. Yes, vehicle and brake lines are available for inspection upon request. My safety, the safety of others and more importantly my life and the lives of others were severely threatened because of the major break failure that occurred. It is terrifying to think that I was unknowingly driving around this vehicle with an imminent accident that could happen anytime, without any warning, which could have killed me. After taking pictures of my brake lines, recording videos and doing some quick research, I called a local to inspect my brake lines. I told them the scenario that I experienced and reported to them that my brake lines were covered in rust. I told them that I found out my vehicle had a recall remedy done on the brake lines in 2017, which is before I owned the vehicle. I told them that the rust and corrosion was in the same spots that were supposed to be fixed in the recall repair and that I am positive that the repair was done incorrectly or the repair was not done at all. I requested they take pictures of the brake lines and show them to the manufacturer or use the photos I took but they ensured they would take care of all of that. Called for update a week later and was unable to get in contact with anyone. I waited over a month before one of my calls was finally answered. I was told they still hadn’t looked at my vehicle yet. Having no vehicle had a very negative impact towards my job because I had no transportation for so long. I called back a few days later and was told that they would not repair my vehicle. My vehicle was not inspected by the police or insurance because I wasn’t in an accident. I was less then a minute from home when this life threatening incident occurred and thankfully was able to pull the car into my driveway. No warning lamps, no messages and no symptoms of the problem were present prior to this life threatening occurrence.