NHTSA Complaint #11552309 — 2016 KIA SOUL ENGINE

Complaint Details

ODI Number	11552309
Vehicle	2016 KIA SOUL
Component	ENGINE
Date of Incident	October 1, 2023
Date Filed	October 27, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Motor burns excessive oil; took vehicle to Kia dealership in October 2023. I told to get a full.synthetic oil change, and to return in 1000 miles to check the oil consumption. After an oil consumption test, if the vehicle is burning excessive oil, I told that my vehicle to my dealership to file a claim under the manufacturer's warranty to replace my motor/ engine needs to have a top engine cleanout at $500. If my vehicle fails this test, I am to return the vehicle to receive a new motor/ engine under the manufacturer's warranty. This is preposterous!

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