NHTSA Complaint #11552266 — 2019 FORD ECOSPORT

A low oil pressure indicator appeared. Car began to sputter. Heard a loud boom under the hood. Car began to slow and would not accelerate. Engine died. Was able to get Car to the side of the road. We were stuck in the middle of nowhere, with our special needs child in the car with us. This is a potentially dangerous situation. Called for a tow to the dealership. Was told that the car could not be towed there due to dealership being closed, and for some unfathomable reason, the dealership did not have a drop off lot. Having no other choice, i had to pay an extra $100 dollars to have the car towed to my regular mechanic. He determined the the oil pick-up tube was blocked, the turbo was broken, and that the engine should be replaced. Total cost so far has been over $700. Was told by Ford to have the car towed to the nearest Ford dealership which was in Belvidere. The dealership was going to charge me $400 for an unrelated repair, before they would look for "other problems". Contacted Ford. They told the dealer to do a proper diagnostic and repair. Got a call this morning saying they replaced the tubo. However, they did not replace the timing belt which is known to be the common cause of the problem. And they want to charge me a deductible for what is clearly a faulty Ford engineering issue. As my research has shown this to be a fairly common failure with the Ford eco-boost engine. A total recall on this engine is clearly and urgently needed. Please help.