NHTSA Complaint #11551863 — 2019 FORD EDGE

The contact owns a 2019 Ford Edge. The contact stated that the media center screen went blank. The contact stated that the buttons were missing on the screen upon starting or while driving the vehicle. The contact stated the driver's side seat belt failed to retract as needed. The contact had to manually feed the seat belt. While driving in low gear, the vehicle was jerking. The vehicle was slow to shift into the intended gear. When the brake pedal was depressed at a stop, the brake released without application. The fuel mileage was lower than expected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown sensor was replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer informed the contact that the repair was not covered under the warranty. The contact stated that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train). The failure mileage was approximately 72,850.