NHTSA Complaint #11551770 — 2020 FORD ESCAPE STRUCTURE:BODY

Complaint Details

ODI Number	11551770
Vehicle	2020 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	September 13, 2023
Date Filed	October 25, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

The front driver's side door began popping and making a loud noise when opening. The the window stopped going down, and now you can hear air coming in through the door, like it is not shut all the way. I took my car to the dealership and they said this is a known problem with the door hinge welds and that the welds are busted. The recommended repair from Ford is replacement of the door and check arm. However, my car is over 36,000 miles, so out of warranty, and therefore the $1900 repair is my responsibility to pay to fix.

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