NHTSA Complaint #11551030 — 2018 JEEP RENEGADE

June of 2021 I received an oil consumption recall notice, immediately brought the vehicle into Flagler Chrysler Dodge. Mileage, 20,400. They told me to bring it back in 1000-2000 miles which I did at 22,001 miles, they said it was fine and closed the recall. Shortly thereafter as I was driving my vehicle it would hesitate and by the time I could get it to the dealership within 2 days, I work 2 jobs, it died in the middle of the road. Got it started, brought back to dealership begging them to check the oil explaining the circumstances. The service manager at the time refused to have my oil checked unless I agreed to do an $86.00 oil change. Told him several times I had one with my certified mechanic at 4000 miles prior but still refused, told me I would have to make an appointment and come back to have the oil checked if I didn't do the oil change. At that point I had no choice but to agree to the oil change if I wanted to drive my unsafe vehicle out of there. Fast forward to Atlantic Dodge in St Augustine where I took it afterwards and asked for help. They assured me they could/did start the testing over. It failed the testing twice and because Flagler closed it out Atlantic had to go thru my engine warranty. That began 9/12/22. To date after many visits to the dealership 30 minutes away, pictures, documents etc. I was told in March of this year 2023 that I had been approved for an engine. But again they continued to ask me for copies of my oil changes, come up there to take pics of my engine, send pic of my mileage, vin sticker. I questioned why they needed these things again if I had been approved, the answer was always...they're working on it. On 9/25/23 I sat with and questioned Dan Moreland, service manager. I was told it wasn't my car that was approved in March, it was someone else's. Now told I was denied previous week by Jeep who falsely claimed Atlantic held my car for 30 days! I am [XXX] old driving an unsafe road hazard car and need help! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORM