NHTSA Complaint #11551020 — 2019 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11551020
Vehicle	2019 FORD ESCAPE
Component	ENGINE
Date of Incident	September 23, 2023
Date Filed	October 20, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

Cylinder 1 misfire due to coolant seeping down cylinder wall. Found a TSB 19-2346 pertaining to this condition. To resolve issue engine replacement is recommended. Ford service center issued assessment and recommended service: Replace engine long block assembly, has coolant in #1 cylinder causing misfire and check engine light as described in TSB22-2229. Cost for service $7,207.23 plus tax & labor. Opened case with Ford customer care; advisor has stated on 10/18/2023 that there are no financial assistance programs available to assist with repair. Ford customer care advisor is still trying to find assistance, case has remained open.

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