NHTSA Complaint #11550909 — 2011 BMW X3

The contact owns a 2011 BMW X3. The contact stated that the vehicle was experiencing electrical failures. The contact stated that the door lock pins failed to go up or down while using the key fob. The vehicle was taken to the dealer, where it was diagnosed that the door lock actuator had failed. The vehicle was repaired; however, the failure recurred two weeks later. Additionally, the turn signals and the windshield wipers were inoperable while driving. The vehicle was taken back to the dealer, who informed the contact that the battery needed to be replaced; however, the contact declined the battery replacement because the battery was 5-month-old. AAA inspected the vehicle at the residence and informed the contact that the battery was in good condition. The vehicle was taken to an independent mechanic, who made the same assessment and diagnosed that the failure was related to the footwell module. The vehicle was not repaired. The contact related the failure to an unknown warranty extension program. The manufacturer was not notified of the failure. The failure mileage was approximately 57,486.