NHTSA Complaint #11550794 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the power steering assist warning light illuminated. The contact stated that the power steering became inoperable. The contact stated she was able to safely drive the vehicle to the shoulder of the road. The contact turned off the vehicle and waited for several minutes before restarting the vehicle and driving to the residence. The vehicle was parked at the residence and failed to restart for four days. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to report the failure to the NHTSA Hotline. The failure mileage was approximately 120,500.