NHTSA Complaint #11550599 — 2019 HONDA HR-V ELECTRICAL SYSTEM

Complaint Details

ODI Number	11550599
Vehicle	2019 HONDA HR-V
Component	ELECTRICAL SYSTEM
Date of Incident	October 11, 2023
Date Filed	October 18, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

There has been an issue with the Odometer (trip/fuel/mpg/time display) for my car. There was a factory recall for it and the software had been updated at the end of March or at the beginning of April, 23. However, the same issue has been restarted since last week (around 10/11/23). The odometer (trip/fuel/mpg/time display) is dark when I start my car. After I tapped several times, it was displayed but did not work properly. Also, you can see there is a time display difference between the odometer and the radio. Please see the pictures. Now, the Honda service department wants to charge for the diagnostic fee because the warranty has run out. This is unfair because of the same issue.

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