NHTSA Complaint #11715943 — 2019 HONDA HR-V

The contact owns a 2019 Honda HR-V. The contact stated that the infotainment system display became inoperable while driving. Additionally, the rearview camera became inoperable while in reverse(R). The vehicle was taken to the dealer to be diagnosed. The contact was not provided with official diagnostic information; however, the dealer informed the contact that the Audio Display Unit had failed and needed to be replaced. The contact informed the dealer that the VIN was included in NHTSA Campaign Number: 24V384000 (Back Over Prevention), which the contact related to the failure. The dealer informed the contact that the vehicle would be repaired at the owner's expense. Additionally, the dealer advised the contact that the part needed to be ordered from the manufacturer; however, the manufacturer was unreachable. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure, but no assistance was provided. The failure mileage was approximately 50,000.