NHTSA Complaint #11550590 — 2018 FORD F-150

Ford issued Customer Satisfaction Program 21N03 on Nov 19th, 2021 which covers all F-150s manufactured in their Deerborn plant from March 2016 through Nov 2019 which mine was. My truck is now in dire need of this repair and Ford is refusing to cover this. Since Ford did not include my VIN in this program I was never notified in Nov of 21 during which time I was well within the mileage limit as to which they would cover the repair. I asked Ford why my VIN wasn't included in this program and they had said I had to be included in a prior program 21B10 to be included in this one. So I asked about the prior program and they indicated to me that it only covered vehicles manufactured in their Kansas plant. From my research it seems as if my truck should have been included in both programs, provided notification at the time and repaired my vehicle as a result. Now I am out of the mileage after 2.5 years of further driving and have a very expensive $3,500 repair bill in front of me.